Service is our way of life -- from the initial offer and the optional material test in our Technical Center through the project planning and order handling phase, to installation and commissioning of the line, operator training on site, and finally ‘lifetime’ after sales service by our Customer Service Center.
We also offer engineering services, financing, assistance in obtaining certifications, and more.
We remain committed to our customers, long after the line has been supplied.
Return on investment depends on availability, efficiency and a high quality end product. Our team of experts is there to help customers achieve these goals. Quick reaction time, ensured by our Austrian headquarters and by several regional branches, is the measure of good service.
As suppliers of high-tech industrial plants and customer-specific solutions, we recognise the value of individual customer care from the moment of first contact until the line is in operation and beyond. During on-site visits, we acquaint ourselves with local conditions and establish a bond of loyalty with our customer, based on a sense of personal responsibility for the success of his venture. Test runs in our Technical Center, the handling of the order in co-operation with our back office and project department, provide an opportunity to understand and respond to our customer‘s specific needs.
Outstanding after sales service from our Customer Service Center is an important part of our scope of supply. This means not only a well-stocked spare parts store, but above all staff with comprehensive expertise and high problem-solving capability. Our service back office has the advantage of close co-operation with colleagues in technology and process development, and our field service draws on a wealth of experience gleaned from assignments all over the world. Together we achieve the goals of efficient operation and high system availability for our customers‘ profit.