You can’t buy it, but with Starlinger it comes with the package: The optimisation of your plant’s processes.
Most queries can be completely answered by our Customer Service Center.
This is where the flow of information meets, and where team effort to solve the problem begins. Very often a phone call, advice, a comparison of data is enough to get the operation running at its best.
Despite time differences, every query gets a first response within 24 hours.
Sometimes problems can be very complex.
In this event, our service technicians use the database to find out precisely which parts are in use in which machines. With the help of this information, they analyse how to achieve the best results in the customer’s individual situation.
Locally based agents can often assist, or in special cases one of our technical specialists can travel directly from Austria, carrying any needed parts.
In several countries, local technicians specially trained by Starlinger are available on call.